At Home Basics, we want you to love your purchase - but we also understand some things just don't work out.

You can choose to return your order for a credit note, refund or exchange. Online purchases can be returned in-store or via courier (at your own cost) according to the returns and exchanges/credit note policy detailed below. 

If you're not 100% satisfied then please get in contact with our amazing team to discuss a refund, exchange or credit note. Please ensure you include your order number.  

• office@homebasics.com.au
• 08 8376 8133

Change of Mind Returns Policy

• We accept online change-of-mind returns within 30 days of purchase.
• Items must be unused, in original packaging, and in the same condition as received.
• Customers are responsible for return shipping costs on change-of-mind returns. 
• We recommend using a trackable service or shipping insurance, as we cannot guarantee receipt of returned goods.
• Please note that refunds may not be approved for items that have been used or appear to have been used for photoshoots.

Non-Refundable Items

The following items cannot be returned:

• Sale items
• Gift cards
• Health and personal care items

Faulty or Damaged Items

• If your item is faulty or damaged, please get in touch with us straight away.
• We’ll provide a full refund or replacement.
• We request photo or video evidence to assess the fault.

Refunds

• Once approved, refunds are processed back to your original payment method.
• Refunds typically appear within a few business days, depending on your bank or payment provider.

How to Lodge a Return

Get in contact with our amazing team to discuss a refund, exchange or credit note. Please ensure you include your order number;

• • office@homebasics.com.au
  • or call us on08 8376 8133